Strategic Solutions Accordian

Journey mapping

Customer journey mapping provides the blueprint of critical critical touch points for experience gaps and opportunities in service delivery. 

Solutions focus on

  1. Differentiation to attract the attention and interest of potential customers

  2. Retaining customers (loyalty)

  3. Cultivating brand ambassadors (evangelists) through referrals

Contact Details

M +27 82 464 6811

Parkhurst, 2193
liezel@consumerlab.co.za

 

    

 
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