Solution Managment Accordion

Customer experience management

CUSTOMER EXPERIENCE MANAGEMENT incorporates integrated and web-based CSI (customer satisfaction index) or CEX (customer experience).

Our bespoke CEM provides a framework to obtain, measure, track and report on the VOICE OF THE CUSTOMER. It also has the ability to custom-design a specific framework for the unique challenges of different brands. Both qualitative or quantitative approaches are used to unpack brand experience.

Contact Details

M +27 82 464 6811

Parkhurst, 2193
liezel@consumerlab.co.za

 

    

 
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