Solution Managment Accordion

Service Recovery

Service recovery is a critical part of closing the loop. Service failures and subsequent recovery, are often the greatest opportunities to turn detractors into promotors. Customers who experience responsiveness, respect for their dignity and time, as well as personalised responses, often become brand ambassadors 

Contact Details

M +27 82 464 6811

Parkhurst, 2193
liezel@consumerlab.co.za

 

    

 
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