Building your success, one ecstatic customer at a time
By Liezel Jonkheid, co-author Betul Yilmaz Do customers tell the truth when asked for feedback? Recently a friend shared his approach and experience of providing
Retail sector hard hit by the pandemic Most businesses are struggling right now due to the economic impact ofCovid-19. The retail sector in particular, had
Three essential ingredients of customer experience I recently joined a bunch of awesome girlfriends on our annual cooking weekend. These weekends include great connections, food,
Nowadays, the value of customer experience (CX) is discussed as an essential tool to recover the lost business during lockdown, or to adjust to a
Our group of global customer experience (CX) professionals, CX Cares, has been connecting over the past few months to support and inspire each other through
When the Global CX Cares group, a group of 30 renowned customer experience professionals from all over the world, come together and decide to raise awareness of
Scanning Linkedin posts early on in the lockdown, I noticed one about a forecaster, Li Edelkoort, speaking at the Design Indaba in South Africa earlier
I’m not a great athlete, but I’ve been a runner for pretty much most of my life. I run for many reasons…. to clear my
The impact of Covid19 brought about a shift in customers’ tolerance levels. A collective, more forgiving response to service failures, or compromised contact, is noticeable.
To answer this, it is important to understand what customer journey mapping is. Journey mapping is a tool used to visually represent the step-by-step interaction
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