Building your success, one ecstatic customer at a time
A case for CX serving a greater purpose to humanity Some time ago, Unilever’s “Dove – Choose beautiful” campaign crossed my radar. I was deeply
Keep your customer loyal by applying best practice in customer service recovery when things go wrong I am often accused by my friends and family
We often refer to the importance of an “outside-in” perspective in customer experience. In simple terms, it means that the interaction with a company is
A fresh look at the value of customer feedback Completing a survey is a pain … fact! Most customers have seen right through companies’ false
Empathy is on everyone’s lips! We see tons of Linkedin posts around the importance of empathy.
By Liezel Jonkheid, co-author Betul Yilmaz Do customers tell the truth when asked for feedback? Recently a friend shared his approach and experience of providing
Retail sector hard hit by the pandemic Most businesses are struggling right now due to the economic impact ofCovid-19. The retail sector in particular, had
Three essential ingredients of customer experience I recently joined a bunch of awesome girlfriends on our annual cooking weekend. These weekends include great connections, food,
Nowadays, the value of customer experience (CX) is discussed as an essential tool to recover the lost business during lockdown, or to adjust to a
Our group of global customer experience (CX) professionals, CX Cares, has been connecting over the past few months to support and inspire each other through
© 2021 by The Consumer Psychology Lab
