Refresher course for CPL Interviewers (CRAFTING ALERTS)

By Liezel Categories: Interviewer
Wishlist Share
Share Course
Page Link
Share On Social Media

About Course

Refresher on the crafting of alerts to Lexus dealerships

 

What Will You Learn?

  • Crafting alerts: flags and red flags

Course Content

DNA of CX interview
Before we dig into the crafting of flags and red flags, please review the structure of a cx interview for reference to the key elements to consider in an alerts

  • The DNA structure of a CX interview
    00:00
  • DNA of CX

Crafting alerts