Map The Journey

Building your success, one ecstatic customer at a time

Building your success, one ecstatic customer at a time

Building your success,
one ecstatic customer at a time

Customer Experience Specialists

Assess
& Audit

ASSESS & AUDIT

Understand how your customers interact with your brand
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Measure Employee Success

MEASURE EMPLOYEE EXPERIENCE

Understand your employees’ and customers’ connection to and experience with your brand
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Empower
Your Staff

EMPOWER
YOUR STAFF

Workshops will empower and ignite the passion of your employees
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Research & Discover

RESEARCH & DISCOVER

Insightful feedback into consumer and brand behaviour
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Strategize & Design

STRATEGIZE & DESIGN

Craft a winning Customer Experience Strategy
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Measure &
Track CX

MEASURE &
TRACK CX

Customizable qualitative CX measure and tracking methods
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Humanising customer connection

Understand, Change and Manage consumer behaviour

Customer Experience Is The Key To Your Prosperity

There are various definitions digging into all sorts of details to explain the concept of customer experience. But, at its core customer experience deals with emotional response. Whenever someone interacts with your brand they become emotionally involved, and the impact of their emotional response is what customer experience is all about. Contrary to what you might think, their emotional response is not only determined by how they felt at the time of their experience but, rather, by the recollection of the interaction and the feelings they had afterwards.

What Our Clients Are Saying

Consumer research

Buying Essential Goods

A South African perspective of changing consumer behaviour before and during the national lockdown

Everyone’s reality changed drastically overnight – how we work, where we work, how we live and how we sustain ourselves.

The study aimed to understand how South Africans adjusted to the changes, especially how essential goods (before, during and potentially after the lockdown) are purchased. Consumers’ buying behavior would be affected, and we wanted to gain some insight into how retailers can redesign their customer experiences around a new reality. This is what we found.

Adjusting to change

Clients that speak volumes

Trusted by international brands

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Ambledown
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Latest Insights

Sharing Experiences and Insights

Cooking up an experience

Cooking up an experience

November 25, 2020 Commentary

Three essential ingredients of customer experience I recently joined a bunch of awesome girlfriends on

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