Pranushka Pillay

Psychologial Counsellor - Customer experience researcher

BPsych professional degree (Psychological Counselling)
The flexibility, guidance and assistance from the team when needed and the deadines (I work well under pressure). The ability to work remotely is a major plus.
Actively listening to people without judgement, making sure they feel heard and understood. There is nothing more validating than feeling heard.  

Buhlebenkosi Bianca Tshili

Research Psychologist - Project Manager

MSc Research Consultation Psychology (cum laude), Bsc Honours in Psychology, Dip in Secretarial Administration.

Understanding consumer behaviour is the cornerstone to understanding one’s Consumer Experience. Working at CPL has allowed me to view consumer behaviour in a holistic manner in order to understand what drives consumers and what they need and expect, ultimately to create a lasting impression. CPL allows me to think outside the box and to ask the ‘difficult questions’ and this is what makes my work enjoyable!

Research plays a pivotal role in our global markets and the empowerment communities as it enables them to make intelligent and informed decisions. Therefore, as a researcher I am passionate about the generation of new knowledge and providing accurate information to ensure that business gain a better market position and for communities to develop.

Pranushka Pillay

Psychologial Counsellor - Customer experience researcher

BPsych professional degree (Psychological Counselling)
The flexibility, guidance and assistance from the team when needed and the deadines (I work well under pressure). The ability to work remotely is a major plus.
Actively listening to people without judgement, making sure they feel heard and understood. There is nothing more validating than feeling heard.  

Nosipho Mali

Industrial psychologist - Research Manager

BA (BA Development and Management)

The feeling of being part of a mix of people that value the psychological and emotional aspects of human interactions. This is something you will not find with other organisations because it is all about the bottom line, but with CPL it is also about your well-being, what works for you, and allowing for that work-life balance.

My passion is about fostering connection and growth through the intersection of art, psychology, and group dynamics. I believe that these disciplines can work together to help individuals and communities thrive. I am always intrigued by humans, how we do what we do and why we do what we do. We are intricate, complex and fascinating beings and I am always open to learning and knowing more and hopefully providing a space that allows people to just fully be themselves.

Deidre Ansell

Customer experience researcher 

BA Honours in Psychology

The flexibility of working from home. But most importantly knowing that I am making a difference, not only for the customer by ensuring that their voice is heard but also the business by assisting them in getting the relevent information they need to provide excellent service.

Finding the story behind the emotion, by listening and asking the appropriate questions.

Hildy Menelaou

Customer experience researcher 

Bcom Marketing

Working with a professional team and sharing the same passion of good work ethics and excellence. I am grateful to be part of this amazing team!

The interaction with the customers. Understanding the customers’ sentiment and to treat them in a personalized manner and with patience. My passion is to make sure the customer is heard and feels important and valued.

Melissa Enslin

Customer experience researcher 

B.SocSci (Psychology and English Literature); Postgraduate Certificate of Education

It makes such a difference to spend the day creating space for people, for the topics that often simmer under the surface. Service delivery speaks to the moral fabric and culture of a society, and I feel quite strongly that it should be a treasured space that gets a lot of attention. So often, it is what creates tension or joy in ways that affect all our interactions for the day. I also enjoy the freedom of working from home and in a peaceful environment, and there is not enough to be said about being part of a supportive team.

My passion is stories, and the way they reflect how the mind works. There is a story in everything, and every detail of every story is the result of a string of experiences that come together in a moment. I enjoy this passion through editing, writing, teaching, researching, listening to and engaging in general conversation, quiet times, and any exploration or adventure. It is a privilege to already have been part of so many industries where stories are at the heart of the role.