- Focus groups
- Workshops – Journey mapping
- Employee feedback
Understand your employees’ experience and connection to the brand and customer experience. Interviews, focus groups, observation, journey mapping workshops, mystery shopping, immersions, surveys and employee feedback to gain insight.
We take a peek inside the minds and hearts of your employees and find out what you most need to know: their knowledge and emotional connection to your brand, their understanding of your Customer Experience vision , their perception and ability to deliver the expected experience within the framework of organizational structures, policies and procedures etc.
Thorough audits of your employees’ level of engagement: