We use a qualitative approach to design Voice of the Customer & Voice of the Employee programmes. We customise the experience measures so that the programme is suitable for the client’s context.
We use a variety of methods to facilitate the experience feedback from customers or employees, such as interviews, discussion groups, facilitated workshops, mystery shopping, immersions, etc.
Our focus is always on the conversation, building trust and confidence and providing a neutral space for sharing experiences with very experienced interviewers (psychologists)
- Voice of the Customer & Voice of the Employee
- Customizable qualitative Experience measure and tracking methods
- Facilitated workshops
- Interviews by seasoned psychologists
- Surveys (quantitative studies – CATI on online surveys)
- Focus group
- Mystery shopping