Liezel Jonkheid (Director): My goal is to provide hands-on, meaningful Customer Experience consulting services. As a discerning consumer myself, I am passionate about enabling companies to deliver memorable experiences to their customers.

To do this, a solid strategy must be in place and employees must first be empowered with the necessary tools, knowledge and systems.

I have 30 years’ experience in marketing, research and customer experience management from a social sciences perspective:

  • Qualitative research and strategy development (auto-motive, media, healthcare, services, social and retail industries)
  • Start-up business consulting and mentoring services
  • Customer Experience Management (strategy development and design, enabling and tracking, etc.)

Liezel Jonkheid


Claire Thompson


Bianca Tshili

Team Leader

Graham Shirley

Customer Experience Interviewer

Pranushka Pillay

Customer Experience Interviewer

Branden Versfeld

Customer Experience Interviewer

Deidre Ansell

Customer Experience Interviewer

Ilse de Vries

Marketing Manager