- [email protected]
- Parkhurst, Johannesburg, 2193
Our course empowers professionals to elevate their interviewing skills, transform their career trajectories and excel in the dynamic field of customer experience and qualitative research.
Gain a deep understanding of CX fundamentals and the importance of qualitative insights in enhancing customer experience.
Develop a holistic understanding of CX dynamics to navigate complex conversations effectively.
One week, including a CX masterclass, contact sessions, self-paced learning, practical interviewing, and personalised coaching.
For your one-on-one personal learning journey
Elevate your skills by mastering advanced customer experience (CX) interviewing techniques.
Gain a deep understanding of customer experience and its critical role in brand interactions for customer insight.
Master seven essential interviewing skills to extract profound insights from customer interactions.
Unravel the fundamental elements of navigating the conversation for meaningful customer experience insight.
Equip yourself with strategies to conduct professional, insightful CX interviews and handle diverse personalities.
Refine your interviewing techniques through practical simulations and personalized feedback.
Gain hands-on experience through real-world simulations and have access to personalised coaching to refine your skills. Achieve practical mastery to enhance your skillset and positively impact customer experience and loyalty.
Contribute to significant improvement in customer experience and loyalty.
This training course is developed and delivered by Liezel Jonkheid, Certified Customer Experience Professional and director of the Consumer Psychology Lab, with a team of experienced CX researchers, each with more than 6 years of qualitative CX interviewing who are ready to share their arsenal of learnings.
Liezel was named an Insight250 winner for 2021, recognising her as one of the world’s leading innovators, visionaries and pioneers focused on elevating and enhancing market research, enterprise intelligence and data-driven marketing. Insight250 spotlights 250 of the world’s insight leaders and innovators across the academic, enterprise, agency, technology, consulting and media realms.
Nosipho Mali is a Research Specialist who thrives in an environment that values the psychological and emotional aspects of human interactions. At CPL, Nosipho finds a unique balance where well-being and work-life balance are prioritized alongside business goals. Being part of a team that cares about individual needs and contributions sets Nosipho's work apart, fostering a supportive and enriching professional experience.
Deidre Ansell is a dedicated Customer Experience Researcher with a passion for making a difference. She ensures that the customer's voice is heard, providing businesses with the relevant information they need to deliver excellent service. Her work bridges the gap between customer needs and business solutions, driving improvements and enhancing overall customer satisfaction.
