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We help people to have their voice heard, and matter

Shape your offer so they share their stories

Customer Service

We help to craft your customers' journey

Inspire your teams to deliver moments that matter

Customer Experience Specialists

Building your success, one ecstatic customer at a time

ASSESS & AUDIT

Understand how your customers interact with your brand

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MEASURE EMPLOYEE EXPERIENCE

Understand your employees’ and customers’ connection to and experience with your brand

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EMPOWER YOUR STAFF

Workshops will empower and ignite the passion of your employees

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RESEARCH & DISCOVER

Insightful feedback into consumer and brand behaviour

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STRATEGIZE & DESIGN

Craft a winning Customer Experience Strategy

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MEASURE & TRACK CX

Customizable qualitative CX measure and tracking methods

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Buying Essential Goods

Consumer research

A South African perspective of changing consumer behaviour before and during the national lockdown

Everyone’s reality changed drastically overnight – how we work, where we work, how we live and how we sustain ourselves.

The study aimed to understand how South Africans adjusted to the changes, especially how essential goods (before, during and potentially after the lockdown) are purchased. Consumers’ buying behavior would be affected, and we wanted to gain some insight into how retailers can redesign their customer experiences around a new reality. This is what we found.

Latest Insights

Analyzing industry trends

Latest CX Info

Insight into Consumer Experience in Industries

What Our Clients Are Saying

What Our Clients
Are Saying

Our Clients

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Ambledown
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