Building your success, one ecstatic customer at a time
As Customer Experience CX Specialists, let us research and develop your customer experience strategy with you and help make your business a success. A great customer experience is key to your prosperity.
Understand, Change and Manage consumer behaviour
A great customer experience is key to your prosperity. There are various definitions digging into all sorts of details to explain the concept of customer experience. But, at its core customer experience deals with emotional response. As Customer Experience CX Specialists, let us research and develop your customer experience strategy with you and help make your business a success.
Whenever someone interacts with your brand they become emotionally involved, and the impact of their emotional response is what customer experience is all about. Contrary to what you might think, their emotional response is not only determined by how they felt at the time of their experience but, rather, by the recollection of the interaction and the feelings they had afterwards.
world’s leading innovators
Liezel Jonkheid was named an Insight250 winner for 2021. This positioned her among the world’s leading innovators, visionaries and pioneers focused on elevating and enhancing market research, enterprise intelligence and data-driven marketing. Insight250 spotlights 250 of the world’s insight leaders and innovators across the academic, enterprise, agency, technology, consulting and media realms.
A committee of research, insight and marketing professionals reviewed a spectrum of dimensions to make the Insight250 selections, including professional experience, academic accomplishments, publication contributions, thought leadership, industry involvement, insight innovations and sector accolades, among others.
Enhancing Market Research
managing the challenges
We want to know how you are managing the challenges around customer and staff experience in your business.
Most industry research and white papers focus on big business, and
often do account for the context of smaller business. SME’s typically don’t have the deep pockets of big corporates for research, resources, expertise in CX. This is an opportunity to access industry trends focused specifically on smaller business.
Be a part of our online CX Study
Clients that speak volumes