Customer Experience Specialists

Building your success, one ecstatic customer at a time

Assess & Audit

Understand how your customers interact with your brand

Employee and Customer Experience

Understand your employees’ and customers’ connection to and experience with your brand

Empower your Staff

Workshops will empower and ignite the passion of your employees

Research & Discover

Insightful feedback into consumer and brand behaviour

Strategize & Design

Craft a winning Customer Experience Strategy

Measure & Track CX

Customizable qualitative CX measure and tracking methods

Buying essential goods

Consumer research

A South African perspective of changing consumer behaviour before and during the national lockdown

Everyone’s reality changed drastically overnight – how we work, where we work, how we live and how we sustain ourselves.

The study aimed to understand how South Africans adjusted to the changes, especially how essential goods (before, during and potentially after the lockdown) are purchased. Consumers’ buying behavior would be affected, and we wanted to gain some insight into how retailers can redesign their customer experiences around a new reality. This is what we found.


Here are just some of our clients we have worked with

Past and Current Clients

Co-work with Brandlove