Understand how your customers interact with your brand
Understand your employees’ and customers’ connection to and experience with your brand
Workshops will empower and ignite the passion of your employees
Insightful feedback into consumer and brand behaviour
Craft a winning Customer Experience Strategy
Customizable qualitative CX measure and tracking methods
A South African perspective of changing consumer behaviour before and during the national lockdown
Everyone’s reality changed drastically overnight – how we work, where we work, how we live and how we sustain ourselves.
The study aimed to understand how South Africans adjusted to the changes, especially how essential goods (before, during and potentially after the lockdown) are purchased. Consumers’ buying behavior would be affected, and we wanted to gain some insight into how retailers can redesign their customer experiences around a new reality. This is what we found.
Here are just some of our clients we have worked with