Map The Journey

Building your success, one ecstatic customer at a time

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Are you an SME?
We want to know how you are managing the challenges around customer and staff experience in your business.
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We help to craft your
customers' journey
Inspire your teams to deliver moments that matter
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We help people to have their
voice heard, and matter
Shape your offer so they share their stories
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Building your success,
one ecstatic customer
at a time
Shape your offer so they share their stories

Customer Experience CX Specialists

As Customer Experience CX Specialists, let us research and develop your customer experience strategy with you and help make your business a success. A great customer experience is key to your prosperity.

Customer
Feedback

Discovering your customers’ experience journey.
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Customers'
Experience

understand how your customers interact with your brand.
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Employees: Culture, Engagement And Experience

Understand your employees' experience with your brand.
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Your Customers:
Insights

Insightful feedback into consumer and brand behavior.
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CX Design
& Strategy

ONE VIEW of how to serve customers for the desired experience for satisfaction and loyalty.
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Humanising customer connection

Understand, Change and Manage consumer behaviour

Customer Experience Is The Key To Your Prosperity

A great customer experience is key to your prosperity. There are various definitions digging into all sorts of details to explain the concept of customer experience. But, at its core customer experience deals with emotional response. As Customer Experience CX Specialists, let us research and develop your customer experience strategy with you and help make your business a success.

Whenever someone interacts with your brand they become emotionally involved, and the impact of their emotional response is what customer experience is all about. Contrary to what you might think, their emotional response is not only determined by how they felt at the time of their experience but, rather, by the recollection of the interaction and the feelings they had afterwards.

 world’s leading innovators

Insight250 winner

Liezel Jonkheid was named an Insight250 winner for 2021. This positioned her among the world’s leading innovators, visionaries and pioneers focused on elevating and enhancing market research, enterprise intelligence and data-driven marketing. Insight250 spotlights 250 of the world’s insight leaders and innovators across the academic, enterprise, agency, technology, consulting and media realms. 

A committee of research, insight and marketing professionals reviewed a spectrum of dimensions to make the Insight250 selections, including professional experience, academic accomplishments, publication contributions, thought leadership, industry involvement, insight innovations and sector accolades, among others.

Enhancing Market Research

Latest Insights

Sharing Experiences and Insights

What Our Clients Are Saying

managing the challenges

Are you an SME?

We want to know how you are managing the challenges around customer and staff experience in your business.

Most industry research and white papers focus on big business, and
often do account for the context of smaller business. SME’s typically don’t have the deep pockets of big corporates for research, resources, expertise in CX. This is an opportunity to access industry trends focused specifically on smaller business.

We want to understand the needs of smaller business relating to
  1. The changing needs and expectations of your customers and employees;
  2. How you keep your customers, and
  3. How to turn them into brand advocates, to grow business.
  1. You will have access to the report [findings] to benchmark your business in a similar context;
  2. You will be eligible for one of THREE, free 3-hour consultation sessions by reputable CX specialists and business coaches [including high level recommendations].
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Be a part of our online CX Study

Clients that speak volumes

Trusted by international brands

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dulux
Ambledown
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