Protected: Interviewer refresher

By Liezel Categories: Interviewer
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About Course

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What Will You Learn?

  • Course Benefits

Course Content

2. Customer Experience
The focus shifts into customer experience. What customer experience is, why it is important and how to improve CX

  • Customer Experience
    58:44
  • Quiz 1: Customer Experience (CX)

3. The Art of Interviewing
The module focuses on the skills to get the best from an interview.

4. The Brand (Client)
Lexus is a key client of the Consumer Psychology Lab. Understanding a brand, the customer, their journey and the brand experience empowers interviewers to conduct better quality of interviews. This module looks into the Lexus brand, its personality, vision and the brand experience of.. experience amazing. A closer look at the products (model range) and the dealer network is covered here. There is a quiz at the end to ensure all the information is internalised. The assignment is to be completed during the first week- mystery shopping at a Lexus dealership

5. The Lexus Customer

6. CPL Interviewing

7. Verbatims
How to write the verbatim of the interview

8. Interview Process and Alerts

12. CPL TRAINING ACADEMY Onboarding programme review

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