Because when you tend to your customers, your business grows

Toolkit for Small Business Owners

Feedback-to-Growth Toolkit

A step-by-step, self-guided toolkit with expert support to turn customer feedback into growing and keeping customers, without big budgets.

Conversations that count

Feedback-to-Growth Toolkit helps business owners.
Because when you tend to your customers, your business grows.

Talk to customers
(not survey them)

Turn insight into practical change

Keep customers and Grow your business

What is included

TEND Playbook

TEND
Talks

TEND Insights

TEND
Tracker

TEND
Support

Your step-by-step guide to use the feedback-to-growth toolkit

The starting point – Guidelines on who to talk to, and what to say

Making sense of the feedback – turning learnings into action

How are you doing since implementing changes

We walk you through the first round

FIX small but costly frustrations
Why it matters
Protect what customers love
Why it matters
Grow loyalty & word-of-mouth
Why it matters
Make smarter, customer-driven decisions
Why it matters

Who should do it

Because the people who can change things should be the ones who hear things

Business owners

Managers

Team leaders

How to use it

Because when you tend to your customers, your business grows

Follow the easy to use step-by-step guide and TALK to your customers.

Make SENSE of what customers said and what to do about it

Implement ACTIONS and TRACK results

REACH OUT to us for support where needed

Affordable Feedback-to-Growth Plan

STARTER
TOOLKIT

R2500

Buy Now

PLUS TOOLKIT 1X CONSULTING CALL

R4000

Buy Now

PREMIUM TOOLKIT 3X CONSULTING CALLS

R6500

Buy Now

Because when you tend to your customers, your business grows

Toolkit for Small Business Owners

Because when you tend to your customers, your business grows

About Us

We’re qualitative CX and Voice of the Customer specialists with 15+ years helping brands hear, decode and act on real customer stories. We have conducted over 30,000 interviews

[email protected]

www.consumerlab.co.za

0824646811

©2025 The Consumer Psychology Lab