Latest Commentary

Building your success, one ecstatic customer at a time

CX interviewers

Covid19 is changing consumer behaviour

The impact of Covid19 brought about a shift in customers’ tolerance levels. A collective, more forgiving response to service failures, or compromised contact, is noticeable.

Humanising your customer contact

Future proof your business: Get to know your customers The global Covid pandemic and subsequent lockdown in most countries world-wide, have challenged most of us

Guest Experience Feedback Form

Customer experience feedback forms are essential for learning about the ups and downs of your business from your client’s perspective. Guest Experience Feedback Form For

Three tips to improve customer communication

It matters what you say, but more importantly, how you say it As customer experience professionals we often highlight the importance of consistent omni-channel experience.