The study aimed to understand how South Africans adjusted to the changes, especially how essential goods (before, during and potentially after the lockdown) are purchased.
managing CX customer experience challenges
We want to know how you are managing the challenges around customer and staff experience in your business.
Most industry research and white papers focus on big business, and
often do not account for the context of smaller business. SME’s typically don’t have the deep pockets of big corporates for research, resources, expertise in CX. This is an opportunity to access industry trends focused specifically on smaller business.
15 minutes