Latest Commentary

Building your success, one ecstatic customer at a time

CX interviewers

Covid19 is changing consumer behaviour

The impact of Covid19 brought about a shift in customers’ tolerance levels. A collective, more forgiving response to service failures, or compromised contact, is noticeable.

Humanising your customer contact

Future proof your business: Get to know your customers The global Covid pandemic and subsequent lockdown in most countries world-wide, have challenged most of us