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Building your success, one ecstatic customer at a time

7 Skills All CX Interviewers Must Master

“Emotion is often the primary factor influencing customer loyalty and the strongest driver of customer retention, enrichment and advocacy.” -Forrester Our feelings and emotions are

Buying Essential Goods

The study aimed to understand how South Africans adjusted to the changes, especially how essential goods (before, during and potentially after the lockdown) are purchased.

Why are customers so emotional right now?

The emotional and psychological state of South Africans should not be underestimated when it comes to shaping your customer experience and service delivery South African