Latest Commentary

Building your success, one ecstatic customer at a time

Breaking through average

A case for CX serving a greater purpose to humanity Some time ago, Unilever’s “Dove – Choose beautiful” campaign crossed my radar. I was deeply

The power of A-grade service recovery

Keep your customer loyal by applying best practice in customer service recovery when things go wrong I am often accused by my friends and family

Cooking up an experience

Three essential ingredients of customer experience I recently joined a bunch of awesome girlfriends on our annual cooking weekend. These weekends include great connections, food,