BA Psychology
The flexibility, guidance and assistance from the team when needed and the deadines (I work well under pressure). The ability to work remotely is a major plus.
Actively listening to people without judgement, making sure they feel heard and understood. There is nothing more validating than feeling heard.
Passionate About Customer Experience
Meet The Team
Meet the team and driving force behind Consumer Psychology Lab. Our Customer Experience CX interviewers are very skilled in getting the right information to help you create meaningful experiences with your customers.
Liezel Jonkheid
Director
BA Social Work (Cum Laude) degree from the University of Pretoria, qualified in Marketing Management (Cum Laude) at University of Johannesburg. Accredited Public Relations Practitioner (APR, PRISA). Certified Customer Experience practitioner (CCXP) and member of CXPA.
Helping brands understand their customers’ response to engagement and facilitates sustainable competitive advantages through these insights.
I’m passionate about consumer behavior, and particularly interested in the role of emotion and the subconscious in buying behavior.
Hildy Menelaou
customer experience researcher
BCom Marketing
Working with a professional team and sharing the same passion of good work ethics and excellence. I am grateful to be part of this amazing team!
The interaction with the customers. Understanding the customers’ sentiment and to treat them in a personalized manner and with patience. My passion is to make sure the customer is heard and feels important and valued.
Buhlebenkosi Bianca Tshili
Project Manager
Research Psychologist – MSc Research Consultation Psychology (cum laude), Bsc Honours in Psychology, Dip in Secretarial Administration.
Understanding consumer behaviour is the cornerstone to understanding one’s Consumer Experience. Working at CPL has allowed me to view consumer behaviour in a holistic manner in order to understand what drives consumers and what they need and expect, ultimately to create a lasting impression. CPL allows me to think outside the box and to ask the ‘difficult questions’ and this is what makes my work enjoyable!
Research plays a pivotal role in global markets and the empowerment communities as it enables them to make intelligent and informed decisions. Therefore, as a researcher, I am passionate about the generation of new knowledge and providing accurate information to ensure that businesses gain a better market position and for communities to develop.
Pranushka Pillay
Customer experience researcher
Psychologial Counsellor – BPsych professional degree (Psychological Counselling)
Nosipho Mali
Research Specialist
Industrial psychologist – BA (BA Development and Management)
The feeling of being part of a mix of people that value the psychological and emotional aspects of human interactions. This is something you will not find with other organisations because it is all about the bottom line, but with CPL it is also about your well-being, what works for you, and allowing for that work-life balance.
My passion is fostering connection and growth through the intersection of art, psychology, and group dynamics. I believe that these disciplines can work together to help individuals and communities thrive. I am always intrigued by humans, how we do what we do and why we do what we do. We are intricate, complex and fascinating beings and I am always open to learning and knowing more and hopefully providing a space that allows people to just fully be themselves.
Carin Kotze
Customer experience researcher
Working with CPL is a dream come true. Being part of a team that is constantly trying to improve while supporting each other in a CX environment is exhilarating. The daily challenges and the added value of a flexible working environment where work ethic is admired combine to produce a fulfilling career.
Working with CPL is a dream come true. Being part of a team that is constantly trying to improve while supporting each other in a CX environment is exhilarating. The daily challenges and the added value of a flexible working environment where work ethic is admired combine to produce a fulfilling career.
