Our group of global customer experience (CX) professionals, CX Cares, has been connecting over the past few months to support and inspire each other through the Covid-19 pandemic.
Share Customer Experience Ideas
CX Wrappings is our first global initiative, and we are very proud of it! The main purpose of this initiative is to share CX ideas and inspire organisations from various sectors to build and maintain customer experience excellence in a practical way, with a global footprint and with CX professionals from all over the world.
Accelerate Emerging Opportunities
Reflecting on the many challenges facing organizations and the CX community as they continue to manage and recover from the economic crisis, we want to share our views about the future in this Whitepaper. The objective is to provide some guidance, direction and inspiration to fellow professionals, with practical ways to accelerate the emerging opportunities through recovery and beyond.
This Whitepaper provides a broader definition of CX and its transformational ‘power’ – especially in these unprecedented times. Furthermore, the Whitepaper ‘unpacks’ opportunities and practical suggestions to embed experience management in your organization.
Here are the results. Please share them with your colleagues and peers!