Customer Experience In RETAIL Best Practices Report
Retail sector hard hit by the pandemic Most businesses are
December 21, 2020
Browse through our articles, white papers and thoughts about customer experience to empower yourself with a diverse range of current topics in the world of CX
Retail sector hard hit by the pandemic Most businesses are
Three essential ingredients of customer experience I recently joined a
Nowadays, the value of customer experience (CX) is discussed as
Our group of global customer experience (CX) professionals, CX Cares,
When the Global CX Cares group, a group of 30
The impact of Covid19 brought about a shift in customers’
To answer this, it is important to understand what customer
Time to dust off the journey maps and move cultivating
by Ilse de Vries In less than 25 years, Amazon
Customer experience feedback forms are essential for learning about the
By Ilse de Vries Being a restaurant manager is
By Ilse de Vries For many local and international travellers,
By Ilse de Vries You couldn’t be in an easier
In a world of big data, the internet-of-things, bots and
‘Customer service training’ is one of the most common searches
Mystery shopping is very successfully used as a methodology to
Mystery shopping originated from the need to observe and measure
Written by Ilse de Vries Why did we start caring?
Have you ever told friends about an experience as a
While the customer experience (CX) industry is certainly taking hold
The first, and most essential, step in designing a well-rounded,
We live in a world of endless consumer options and
While it’s a seemingly simplistic concept, ‘customer experience’ has a